We always want you to be happy with your purchase, but if you're unsatisfied, it's easy to return or exchange it. If you purchased your item(s) online, please contact our Customer Care team to obtain a return authorization and further instructions.
Plant House will offer you a refund on unopened items returned to us within 15 days of receipt provided they are in their original re-saleable condition. Simply return the item/s to Plant House in their original condition within 15 days of receipt following the steps below. We will issue a refund (excluding delivery fees) within 15 working days of receipt. Your statutory rights are not affected.
Should you cancel your order before it become a Started Order, we will refund your order. If you are unhappy with your order upon reception we may over to replace or refund your order, however we do ask that you let us know with an hour of receiving the order and other related information. Given we cannot control the environment where any perishable orders may be place once delivered, therefore beyond this time scale, we cannot give refunds. Where there is a query regarding a refund Planthouse will seek to review each situation and try and find an amicable solution. However, our decision on such matters will be final.
To return any items to Plant House, please, follow these steps:
1 - Request a Return Merchandise Authorisation (RMA). Contact our customer service team to obtain your Request Merchandise Authorisation (RMA). When requesting your RMA, provide your order reference number and which items you wish to return. Returns cannot be processed without a RMA. To request your RMA, please, contact our customer service team via our Contact Us form.
2 - Return items. Send the items you wish to return to Plant House following the instructions you would have received from us, including your unique RMA. Wrap items securely in the same or similar packaging in which you received them. The item is your responsibility until it reaches us. We recommend you return your package by Recorded Delivery or using a delivery service that insures you for the value of the goods as Plant House is not liable for lost returned parcels. We are not liable for the cost of returning any goods. The address for returns is:
Plant House - Returns / 089-770-4565
88/68 Sukhumvit 38 Rd., Phra Kanong, Klong Toei, Bangkok 10110
3 - Inspection and Refund. All returned goods will be examined upon receipt. For reasons of hygiene we are unable to offer refunds or replacements on any opened or used goods unless they are faulty. We will process your return as quickly as possible and will notify you by email once your refund has been processed. Your refund will be made by the original or agreed payment method, no later than 14 working days after we have received the goods.
Sales items or Samples cannot be returned. For reasons of hygiene, certain items such as unsealed mascaras, eyeliners, lip glosses, deodorants, etc are non-returnable unless they remain sealed or are faulty. Non returnable items are marked with an asterisk (*) on their names.
Please note that delivery charges or gift wrapping services are not refunded. If your order value after returning your items no longer qualifies for free shipping, delivery charges will be deducted from your refund. If you used a discount voucher and your order no longer qualifies, the voucher value will be deducted from your refund. If you received a free gift and your order no longer qualifies, the free gift must be returned or its value will be deducted from your refund.
Plant House reserves the right to monitor customer cancellations or returns, and charge administration fees, payment processing fees and refuse returns if a customer is repeatedly found to be buying and returning goods. Each return is assessed on an individual basis taking the customer history into consideration.
WITHOUT EXCEPTION WE WILL NOT ACCEPT RETURNS ON OPENED OR USED ITEMS.
What if my Item was damaged, incorrect or faulty?
Please contact our customer care team on firstname.lastname@example.org in the unlikely event that you receive a damaged, faulty or incorrect product. We will be happy to assist in arranging your return or exchange.